Warranty Policy

Our Commitment to Quality

At Kasiemobi, every product is crafted using carefully selected materials and designed to deliver lasting comfort and support. We stand behind the quality of our products and are committed to addressing manufacturing defects covered under our warranty policy.

Warranty Coverage

Our warranty covers manufacturing defects in materials and workmanship under normal residential use during the applicable warranty period.

Examples of covered defects may include:

• Visible sagging or indentations beyond normal wear and tear
• Defects in foam or latex materials
• Faulty stitching or zipper defects
• Structural defects affecting product performance

What Is Not Covered

The warranty does not cover:

• Normal softening of materials over time
• Changes in comfort preference
• Damage caused by misuse, abuse, or improper care
• Stains, burns, cuts, tears, or accidental damage
• Damage resulting from improper foundations or support systems
• Commercial or institutional use unless otherwise stated

Warranty Period

Warranty periods vary by product category.

Product	Warranty Period
Kasiemobi Mattresses	20 Years
Quietco Mattresses	10 Years

 

Please refer to the individual product page for the exact warranty applicable to your purchase.

How To Submit A Warranty Claim

To initiate a warranty claim, please contact our customer support team with:

• Order number
• Proof of purchase
• Description of the issue
• Photographs showing the defect

Email: support@kasiemobi.com

Our team will review your claim and provide further guidance.

Important Information

Warranty coverage applies only to the original purchaser and is non-transferable. All warranty claims are subject to inspection and approval by Kasiemobi.

We are committed to ensuring every customer enjoys the comfort and quality expected from a Kasiemobi product.